Refund & Returns
At Bunnyfy, we want you to be completely satisfied with your purchase. Please read our refund and returns policy carefully to understand your rights and our procedures.
🔑 Key Points About Refund Policy
- Design Issues: If our product does not work or has a design issue, our design team will look into the issue and IF we do not fix the error/issue within 3 business days, we will happily refund 100% of your money.
- Refund Window: To get your refund, you must claim the refund with valid grounds (abiding by all other refund policies mentioned on this page) within the first 15 days of your purchase. No refund requests will be entertained after this period.
- Proof Required: You must provide necessary images of the issues you are experiencing to enable us to resolve/reproduce/investigate the issue.
- Cooperation Required: You must let us try to resolve the issue and cooperate with us in the entire process.
- File Deletion: Once we have refunded you, you must delete all downloaded product files from your storage space.
- Product Knowledge: Before purchasing a product, make sure you have sufficient knowledge and are clear about the product and your needs. If you request a refund due to lack of knowledge, your refund request may not be approved.
- Misuse Policy: We may refuse to refund those customers who misuse or misbehave with our products and services.
✅ You Qualify for a Refund If:
1. Technical or Design Issues
- Files are corrupted and cannot be opened
- Design has errors or quality issues
- Files do not work as described
- Download links are broken or not working
- Files are missing from your download
- Incorrect files were delivered
Important: Our design team will investigate and attempt to fix the issue within 3 business days. If we cannot resolve it, you will receive a full refund.
2. Product Description Errors
- Product received does not match the description
- File format is different from what was advertised
- Significant quality issues not visible in preview images
❌ Non-Refundable Situations
Refunds will NOT be issued for:
- Change of mind after downloading files
- Lack of technical knowledge or skills to use the files
- Not understanding what you were purchasing
- Incompatibility with your specific software (when formats are clearly listed)
- Not reading the product description or file format details
- Personal preference or design taste
- Inability to use files due to software limitations on your end
- Files that work as described but don't meet your expectations
- Misuse or misbehavior with our products and services
- Requests made after the 15-day window
📝 How to Request a Refund
If you believe you qualify for a refund based on the eligible situations above, please follow these steps:
Step 1: Contact Us Within 15 Days
Email us at sp.bunnyfy@gmail.com within 15 days of your purchase.
Step 2: Provide Required Information
Include the following details in your refund request:
- Your order number
- Email address used for purchase
- Product name(s)
- Detailed explanation of the issue
- Screenshots or images showing the problem (REQUIRED)
- Steps you've taken to try to resolve the issue
Step 3: Allow Us to Investigate
- Our design team will review your request within 24-48 hours
- We will attempt to fix the issue within 3 business days
- Please cooperate with us during the investigation process
- We may ask for additional information or screenshots
Step 4: Resolution
If we fix the issue: You will receive the corrected files at no additional charge
If we cannot fix the issue within 3 business days:
- We will process a 100% refund to your original payment method
- You will receive a confirmation email
- You must delete all downloaded product files from your storage
- Please allow 5-10 business days for the refund to appear in your account
⏰ Important Timelines
| Refund Request Window | Within 15 days of purchase |
| Our Response Time | 24-48 hours |
| Issue Resolution Attempt | Within 3 business days |
| Refund Processing | 3-5 business days (if issue cannot be fixed) |
| Bank Processing | 5-10 business days |
💡 Before You Purchase - Important Tips
To avoid disappointment and ensure you're happy with your purchase:
✓ Understand What You're Buying
- Read the full product description carefully
- Review all preview images
- Verify file formats included (SVG, PNG, etc.)
- Check file dimensions and resolution
- Confirm compatibility with your software
- Make sure you have the knowledge and skills to use the files
✓ Check Technical Requirements
- Ensure you have software to open and use the files
- Verify your cutting machine or printer compatibility
- Check that you can unzip compressed files
- Confirm you understand how to use SVG/PNG files
✓ Ask Questions First
- Contact us at sp.bunnyfy@gmail.com before purchasing if you have any doubts
- We're happy to answer questions about products, formats, and compatibility
- It's better to ask first than request a refund later
🛡️ Our Commitment to Quality
We stand behind the quality of our digital products:
- All files are tested before listing
- Designs are created by professional designers
- Files are compatible with industry-standard software
- Product descriptions are accurate and detailed
- Preview images represent the actual product
If you receive a product that doesn't meet these standards and we cannot fix it within 3 business days, we will provide a full refund.
📋 Acceptance of This Policy
You should carefully read the refund policy and other information about our products before making a purchase. This demonstrates your understanding of the policy, terms and service.
By placing an order with Bunnyfy, you accept these terms and conditions. If you disagree with the terms and service, we ask that you refrain from placing an order with us.
📞 Need to Request a Refund?
If you qualify for a refund based on any of the aforementioned requirements:
Contact us at:
We'll get back to you within 24-48 hours and work to resolve your issue within 3 business days.
📅 Policy Updates
We reserve the right to update this refund and returns policy at any time. Changes will be posted on this page with an updated revision date. Your continued use of our store after changes constitutes acceptance of the updated policy.
Last Updated: January 2, 2025